BETA SURVEY

Thank you for helping improve our products!

    Thank you for participating in our beta program. This is crucial in helping us roll out the best electric tankless whole-home water heater on the market.

    Before you begin, it is critically important that you have created a trutankless account and that the unit is online/connected to your home network. If these steps have already been taken, please proceed to the survey.

    If not, click the button below to create your account:

    Once your trutankless® account has been created, connect your unit to your home network. Detailed instructions can be found on pages 2-4 of the User Manual. The manual can be viewed/downloaded by clicking user manual button below.

    Thank you again for your participation! Please proceed to the survey.

    GENERAL INFORMATION

    Your Name (required):

    Your Email (required):

    INSTALLATION

    Type of Dwelling:
    Single Family HomeApartmentCondominiumBusinessOther

    New or Established Construction?
    NewEstablished

    Date of Installation:

    Address of Installation:

    Physical Location of Installation (Garage, Closet, Laundry Room, etc.):

    Temperature of inlet water at time of installation:

    Model: TR or TC and power setting:

    Power Delivery System:
    Electric UtilitySolar (Grid connected)Solar (Off-Grid)

    Number of wires & wire gauge:

    Circuit breaker rating in main panel for water heater:

    AC power voltage on diagnostic screen:

    Measured VAC at unit:

    Upload Image of Installation

    NETWORK INFORMATION

    Type of WiFi (802.11 a,b,g,n etc.):

    Network connectivity speedtest check (Mbps upload/download). Note: You can check your home network internet speed on your web browser using speedtest.net

    Make and model of network components:

    Internet Service Provider:

    HARDWARE API FIELD VERIFICATION

    Connectivity of Monitoring Service:
    YesNoI Don't Know

    The system can upload the daily water usage onto the server:
    YesNoI Don't Know

    User can check the water usage from the website:
    YesNo

    When a system alarm occurs, the user can see the alarm via the Monitoring Service Website:
    YesNo

    When user adjust the water temperature through the website, the system can receive the commend and adjust the water temperature accordingly:
    YesNo

    Confirmation of all low-level API functionality, including authentication, registration, status, commands:
    YesNo

    CONFIRMATION OF FIRMWARE UPDATABILITY

    Go to the ABOUT tab within the SYSTEM SETTINGS to view your software and firmware versions. If they match the image below numerically, you have the correct updated versions.


    Performed successful SBC firmware updates (Forward revision and Rollback version):
    YesNoI Don't Know

    Performed successful ECB firmware updates (Forward revision and Rollback version):
    YesNoI Don't Know

    USER EXPERIENCE

    Rate the clarity of steps to accomplish setup.
    ExcellentGoodFairPoor

    Rate the ease of accomplishing each step.
    ExcellentGoodFairPoor

    Rate the functionality and usage of interface buttons.
    ExcellentGoodFairPoor

    During user operation at unit, the enclosure is not hot to the touch:
    YesSomewhatNo

    Rate the stability of the system. Frequency of any errors or alarms during operation:
    ExcellentGoodFairPoor

    Rate the sensitivity and responsiveness of the touchscreen:
    ExcellentGoodFairPoor

    Rate the color, fidelity and brightness of the touchscreen:
    ExcellentGoodFairPoor

    WATER HEATING PERFORMANCE

    Rate the temperature accuracy of outlet water at <.5GPM (Example: Single faucet):
    ExcellentGoodFairPoor

    Rate the temperature stability of outlet water at <.5GPM (Example: Single faucet):
    ExcellentGoodFairPoor

    Rate the temperature accuracy of outlet water at >3GPM (Example: Simulteaneous showers):
    ExcellentGoodFairPoor

    Rate the temperature stability of outlet water at >3GPM (Example: Simulteaneous showers):
    ExcellentGoodFairPoor

    Rate the temperature accuracy and stability of outlet water when fluctuating from low flow-rate to high flow-rate:
    ExcellentGoodFairPoor

    TOUCHSCREEN AND USER INTERFACE EVALUATION

    Rate the readability of color display:
    ExcellentGoodFairPoor

    Rate the ease of menu navigation:
    ExcellentGoodFairPoor

    Rate the ease understanding the wording of menus and options to select?
    ExcellentGoodFairPoor

    WIRELESS CONNECTIVITY EVALUATION

    Rate the ease of connecting unit to WAN(2.4G):
    ExcellentGoodFairPoor

    Rate the ease of connecting unit to WAN(5G):
    ExcellentGoodFairPoor

    Rate the reliability of the connection to WAN over time:
    ExcellentGoodFairPoor

    Rate: Maintains network configuration over time and through power interruptions.
    ExcellentGoodFairPoor

    Rate: Re-establishes network connection after power interruption.
    ExcellentGoodFairPoor

    OVERALL COMMENTS AND SUGGESTIONS